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Why we’re sponsoring GuestyVal

INSIGHT: Guesty has been a PR client for almost two years now. In that time, I’ve seen phenomenal changes and growth.

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Future proofing the vacation rental industry

INSIGHT: We can look at minimizing risk not only at a property level but also from the perspective of ‘future-proofing’ both on an individual business level, and an industry level.

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Disruption or stagnation? Only time will tell

INSIGHT: I’ve worked in the larger travel industry for over 20 years, and during that time I’ve witnessed a great deal of ‘disruption’, as well as much stagnation.

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Why creating an exceptional guest experience matters

INSIGHT: Our industry has historically suffered from a poor reputation for providing inconsistent standards of customer experience – especially when guests are in-situ. This has been highlighted when compared to the ‘competition’ – hotels. However, the good news is that this issue is improving rapidly.

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VRM Intel: Developing a successful PR strategy

INSIGHT: I was very happy to contribute an article on developing a successful PR strategy for the latest issue of VRM Intel – Summer 2017.

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