In this episode of Pillow Talk Sessions, hosts Jessica Gillingham and Kristian Lupinski sit down with Steve Davis, CEO of Operto, to explore how smart technology is reshaping the hospitality and multifamily sectors. What began as a solution for digital access in short-term rentals has evolved into a full-spectrum platform transforming how operators, residents, and guests interact with space and service.
Steve unpacks Operto’s journey—from its roots in smart locks to becoming a comprehensive guest experience and building management system. With more than 25 years of experience in tech, Steve shares what it takes to scale a startup into a global company, having grown Operto from a small team into a 100+ person operation with multiple acquisitions under its belt.
As the conversation unfolds, Steve explains why short-term rentals provided the perfect training ground for tackling complex operational challenges. That foundation has allowed Operto to expand into boutique hotels and multifamily developments, offering smart solutions that go far beyond access—think automated housekeeping, maintenance workflows, and resident engagement tools.
A key theme is how technology can elevate operations without disrupting the human element. Steve emphasizes the importance of thoughtful implementation, particularly when it comes to maintenance teams, concierge roles, and community-building initiatives. He also dives into the common pitfalls operators face when adopting tech—like forcing app downloads or ignoring frontline staff feedback.
Looking ahead, Steve sees IoT as a driver of personalization and efficiency in both hospitality and residential buildings. But successful adoption, he notes, depends on choosing the right partners—ones who understand your vision, align with your roadmap, and view the relationship as a long-term collaboration.
Whether you’re managing short stays, long-term leases, or a hybrid model, this episode offers a compelling look at how smart tech can drive smarter living.
