News & Insights
Don’t stop communicating during times of uncertainty
INSIGHT: During the current climate of uncertainty, the knee jerk reaction is to keep quiet and batten down the hatches. However, in times of crisis, the best way to maintain business relationships and to reassure your workforce is to communicate.
Using data to drive the story of your short-term rental business
INSIGHT: Whilst writing the article for this issue of Arrival on Women’s Leadership, I had access to some great information about leadership, the workplace, and the current landscape for women in the wider travel industry. This information came from a variety of sources and all of it was data driven.
Why creating an exceptional guest experience matters
INSIGHT: Our industry has historically suffered from a poor reputation for providing inconsistent standards of customer experience – especially when guests are in-situ. This has been highlighted when compared to the ‘competition’ – hotels. However, the good news is that this issue is improving rapidly.
